Operations Manager

arc programs is accepting applications for a full-time Operations Manager to join the agency’s management team. The successful applicant will manage a wide range of organizational activities, including the administration and general operation of agency services.


Full-Time, Permanent
40 hours per week
Flexible hours, primarily Monday to Friday

Hours of work will fluctuate to accommodate the work load demands of the position, and at times may include some evenings and / or weekends.


Under the direction and supervision of the Executive Director and / or CEO, the successful candidate will:

Participate as a member of the Management Team, and collaborate with the Leadership team.
Supervise and support assigned administration staff
Oversee and supervise the Facility Maintenance Coordinator in planning projects, including all building maintenance and repairs
Coordinate fleet management, including vehicle scheduling, maintenance and repairs
Cooperate with agency managers to plan and implement technology / communication systems across the agency
Manage vendor contracts for communications, supplies and equipment, fleet leases, and other agency suppliers; including troubleshooting issues, and arranging regular maintainence / service of office equipment (copiers, printers, fax machines etc.), as well as office phones and cellular systems.
Manage leases for all agency facilities, liaison with landlords for issues arising.
Recommend resource or budgetary requirements for operational needs
Cooperate with agency Finance Department to monitor agency operational costs and collaborate wth Leadership to develop strategies to address concerns.
Assess / resolve operational issues as they arise
Contribute to policies, strategic plans, or goals related to operational needs or objectives
Assist with agency initiatives to maintain compliance with accreditation standards and agency policy
Perform other duties as identified with the Executive Director and / or CEO


A bachelor’s degree in business administration, facilities management or similar is preferred; however, candidates with a diploma in a related discipline with extensive relevant experience will be considered.

Candidates must possess a valid Driver's License, and a sound personal vehicle.

Successful applicants will be subject to a screening process, including a criminal record search, to confirm suitability for the position.

Preferred Types of Related Experience:

Project management and / or facilities management
Leadership and supervision
Operational experience in a social services agency

Other Skills and Attributes:

Excellent communication skills
Conflict resolution and negotiation skills
Well-developed planning, organizing, time management and administrative skills, with the ability to effectively manage various projects simultaneously
Digital competency in commonly used software programs such as Microsoft Office


Starting salary $85,000, depending on qualifications and applicable experience.

Upon successful completion of a probationary period, full-time employees (minimum 20- hrs per week) are eligible for a full benefit package (including dental plan, vision coverage, life insurance, extended medical coverage, long-term disability plan, and RRSP contributions).


Apply by email to:

Emma Crosthwaite , ECrosthwaite@arcprograms.com
HR Director,

Kindly include the job title in the subject line of your email
Please be aware that only shortlisted applicants will be contacted.